Privacy Policy

1. How We Collect Information

HiVoltEdge may collect information directly from you when you provide it, such as through forms, booking calendars, chat, voice, email, SMS, or other communications. We may also collect information automatically through website technologies, through integrations authorized by you or a client, from vendors and service providers that support our operations, and from legitimate business sources where permitted by applicable law.

Where enabled, disclosed, and permitted by applicable law, calls or voice interactions may be recorded, transcribed, summarized, monitored, or processed using automated or artificial-intelligence technologies.

2. Information We Collect

We may collect information you voluntarily provide, including your name, business name, email address, telephone number, job title or role, industry or business type, business needs or interests, appointment preferences, messages and questions, information submitted through forms, and any other information you choose to provide during chat, voice, SMS, email, or other communications.

We may also collect information generated through your interactions with HiVoltEdge, including form submissions, appointment activity, website chat conversations, text messages, emails, call information, AI interactions, customer-service communications, communication summaries, lead and CRM activity, and related operational records.

When you visit our websites, we may automatically collect technical information such as your IP address, browser type, device information, operating system, referring URLs, pages viewed, approximate location derived from IP address, dates and times of visits, website interaction data, and analytics and diagnostic information.

3. How We Use Information

We may use personal information to respond to inquiries; provide requested information, demonstrations, consultations, and services; schedule and manage appointments; operate AI-powered chat and voice functionality; provide messaging, CRM, automation, booking, and workflow functionality; communicate with prospects and clients; provide customer support; maintain contact and business records; personalize and improve our websites and services; monitor performance, reliability, and security; prevent fraud, abuse, or misuse; administer contractual relationships; comply with legal obligations; and operate and improve HiVoltEdge.

Where legally permitted and where required consent has been obtained, we may also use contact information to provide service updates, educational information, offers, or marketing communications.

4. Artificial Intelligence and Automated Technologies

HiVoltEdge uses or may use artificial intelligence, machine learning, automated workflows, conversational systems, voice technologies, and third-party AI services. These technologies may support functions such as answering routine questions, collecting information, routing inquiries, scheduling, generating summaries, assisting with communications, supporting customer service, and automating business processes.

AI-generated responses and automated outputs may not always be complete or accurate and should not be treated as legal, medical, financial, tax, accounting, or other licensed professional advice.

Information submitted through AI-powered experiences may be processed by technology providers that help HiVoltEdge deliver those services. HiVoltEdge does not authorize service providers to use SMS consent information or mobile opt-in data for their own independent marketing purposes.

5. Calls, Voice AI, Recording, and Transcription

Where applicable, calls or voice interactions may be recorded, monitored, transcribed, summarized, or processed with artificial intelligence. HiVoltEdge will provide or require appropriate notice or consent where required by applicable law.

Users should not submit highly sensitive information through general AI chat or voice experiences unless the applicable service has specifically been designed and authorized to process that information. Examples of information that should generally not be submitted through ordinary conversational experiences include Social Security numbers, passwords, authentication codes, bank credentials, complete payment-card information, protected health information, and other highly sensitive regulated data.

6. Text Messaging and Mobile Information

Providing a mobile telephone number alone does not constitute consent to receive marketing text messages. Where required, SMS consent is collected separately. If you provide a mobile telephone number and separately consent to receive text messages, HiVoltEdge may send messages covered by that consent. Message frequency may vary, and message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing goods or services.

HiVoltEdge does not sell mobile telephone numbers or SMS consent information, and does not share SMS opt-in or consent data with third parties for those third parties' independent marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information may be provided to service providers, telecommunications providers, platform providers, and other vendors that process communications on behalf of HiVoltEdge, subject to applicable contractual and legal restrictions.

7. We Do Not Sell Your Personal Information

HiVoltEdge does not sell your personal information. We do not sell contact information, mobile telephone numbers, email addresses, customer records, or SMS consent information to third parties. We may disclose information to service providers that perform functions on our behalf, but those disclosures are made to operate and support HiVoltEdge services and are not sales of personal information.

We do not share mobile opt-in or SMS consent information with third parties for their independent marketing purposes.

8. Cookies, Analytics, and Similar Technologies

HiVoltEdge websites may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, improve user experience, identify technical or security issues, and evaluate marketing activity. These technologies may collect information regarding browsers, devices, website activity, approximate location, referrals, and interactions.

Where applicable law requires consent for non-essential cookies or similar technologies, HiVoltEdge will provide an appropriate consent mechanism. Users may also manage certain cookies through browser or device settings.

9. How We Disclose Information

HiVoltEdge may disclose personal information to service providers and contractors supporting functions such as website hosting, cloud infrastructure, artificial intelligence, communications, CRM, appointment scheduling, automation, analytics, security, payment processing, and professional services. Information may also be disclosed to integrations authorized by you or a client, to professional advisers, when required by law or legal process, to protect rights, property, safety, or security, and in connection with a merger, financing, acquisition, restructuring, or transfer of all or part of the business.

HiVoltEdge does not authorize service providers to use information received from us for unrelated independent marketing purposes.

10. Client Data

Business clients may provide or connect customer, prospect, employee, or business information to systems HiVoltEdge configures, manages, or supports. When HiVoltEdge processes information on behalf of a client, the client is generally responsible for determining the lawful basis and purposes for collecting and processing that information and for providing required notices and obtaining required consent.

HiVoltEdge processes client-provided information to provide contracted services and as otherwise permitted by applicable agreements and law.

11. Data Retention

HiVoltEdge retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide requested services, maintain legitimate business records, maintain security and compliance records, document consent, troubleshoot systems, satisfy contractual obligations, satisfy legal, accounting, or regulatory requirements, resolve disputes, and enforce agreements. Retention periods vary according to the nature and purpose of the information.

When information is no longer reasonably required, HiVoltEdge may delete, de-identify, aggregate, or securely dispose of it.

12. Information Security

HiVoltEdge uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, electronic service, or storage system can be guaranteed to be completely secure. Accordingly, HiVoltEdge cannot guarantee absolute security.

13. Privacy Rights

Depending on your jurisdiction and applicable law, you may have rights relating to personal information, including rights to request access, request correction, request deletion, obtain information regarding categories of information collected or disclosed, opt out of certain uses or disclosures, withdraw consent where processing depends on consent, and appeal certain privacy decisions where applicable. HiVoltEdge will not unlawfully discriminate against individuals for exercising applicable privacy rights.

Privacy requests may be submitted to support@hivoltedge.com. HiVoltEdge may take reasonable steps to verify the identity of a person submitting a request.

Where applicable advertising or analytics activity legally constitutes a “sale” or “sharing” of personal information, HiVoltEdge will provide any legally required opt-out mechanism.

14. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended, where those laws apply to HiVoltEdge and the applicable processing. Where applicable, such rights may include the right to know or access personal information collected about them, the right to request deletion of personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information, the right to limit certain uses or disclosures of sensitive personal information, and the right not to receive discriminatory treatment for exercising applicable privacy rights.

HiVoltEdge does not sell personal information. To the extent any applicable advertising or analytics activity legally constitutes a “sale” or “sharing” of personal information, HiVoltEdge will provide any legally required opt-out mechanism.

California residents may submit applicable privacy requests to support@hivoltedge.com. HiVoltEdge may take reasonable steps to verify the identity of a person submitting a request, and may need additional information to process a request.

15. International Visitors

HiVoltEdge is based in the United States. If you access HiVoltEdge websites or services from another country, information may be transferred to and processed in the United States or other jurisdictions where authorized service providers operate. Where applicable law requires additional safeguards for international data transfers, appropriate mechanisms will be used for the applicable processing.

16. Third-Party Websites and Services

HiVoltEdge websites and services may link to or integrate with third-party websites, platforms, calendars, communications providers, social networks, payment providers, analytics platforms, AI providers, or other services. Those services operate under their own privacy policies and terms. HiVoltEdge is not responsible for privacy practices of independent third parties it does not control.

17. Children's Privacy

HiVoltEdge provides business-focused services and is not directed to children under 13. HiVoltEdge does not knowingly collect personal information from children under 13 through its business website. If HiVoltEdge learns that such information has been collected unintentionally, reasonable steps will be taken to delete it.

18. Changes to This Privacy Policy

HiVoltEdge may update this Privacy Policy from time to time to reflect changes in services, technologies, business practices, or legal requirements. The effective date at the top of the Policy will be updated when changes are made. Material changes may be accompanied by additional notice when appropriate.

19. Contact HiVoltEdge

Questions regarding this Privacy Policy or HiVoltEdge privacy practices may be directed to: