Privacy Policy
PRIVACY POLICY
HiVoltEdge Privacy Policy
This Privacy Policy explains how HiVoltEdge (“we,” “our,” or “us”) collects, uses, shares, and protects your information when you access https://hivoltedge.com and associated services (the “Platform”).
1. Information We Collect
(a) Personal Information: Name, email address, phone number, company name, job title, payment info, etc.
(b) Usage Information: IP address, device type, browser data, page views, session times, feature usage, etc.
(c) Third-Party Integrations: We may receive data from integrated platforms such as Google, Twilio, or Facebook if you authorize these connections.
2. How We Use Your Information
We may use your information to:
Provide and maintain the Platform;
Process transactions and manage billing;
Communicate with you, including sending service updates;
Personalize and improve user experience;
Ensure Platform security and integrity;
Comply with legal obligations.
3. Data Sharing
We do not sell or rent your personal data. We may share data with:
Trusted service providers who assist in operating the Platform;
Legal authorities if required by law;
Acquirers in case of a merger, acquisition, or sale of assets.
4. Cookies and Tracking
We use cookies, beacons, and similar technologies to collect usage data and improve functionality. You can adjust browser settings to manage cookies, but some features may not function properly.
5. Data Security
We implement technical and organizational safeguards to protect your data. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.
6. Data Retention
We retain your data as long as your account is active or as needed to provide the Platform, comply with legal obligations, and enforce agreements.
7. Your Rights Under the California Consumer Privacy Act (CCPA/CPRA)
If you are a California resident, you have the following rights:
Right to Know: Request to know the categories and specific pieces of personal information we have collected, used, or disclosed.
Right to Delete: Request deletion of your personal information, subject to legal exceptions.
Right to Opt-Out of Sale or Sharing: We do not sell personal information, but if that changes, we will provide a “Do Not Sell or Share My Info” link.
Right to Correct: Request correction of inaccurate personal information.
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.
To submit a request, email: support@hivoltedge.com with the subject line: “CCPA Request.”
8. International Users
By using the Platform, you consent to the transfer and processing of your data in the United States and other countries.
9. Children’s Privacy
The Platform is not intended for individuals under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date.
11. Contact Us
If you have any questions or requests, email: support@hivoltedge.com
HiVoltEdge Data Security & Customer Data Rights
HiVoltEdge takes data security seriously. We use technical and administrative controls, including encryption, secure data storage, firewall-protected infrastructure, and access-restriction protocols to protect the integrity and confidentiality of your data.
Customer data is only accessed by authorized personnel and only to the extent necessary to provide technical support, respond to inquiries, resolve incidents, comply with legal obligations, or maintain Platform functionality.
You maintain ownership and control of your data. We do not access your content without your knowledge or request, nor do we sell or share your customer data for marketing purposes.
In the event of a confirmed security incident involving unauthorized access or breach of personal data, HiVoltEdge will notify affected users in accordance with applicable laws, including the timing and scope of exposure.
We encourage customers to use strong passwords, enable two-factor authentication where available, and maintain the security of their own environments when integrating or exporting data to third-party systems.
By using our Platform, you acknowledge and accept the inherent risks associated with transmitting and storing data electronically, and agree to notify us immediately if you suspect a security issue related to your account.
Do Not Sell My Personal Information
HiVoltEdge takes data security seriously. We use technical and administrative controls, including encryption, secure data storage, firewall-protected infrastructure, and access-restriction protocols to protect the integrity and confidentiality of your data.
Customer data is only accessed by authorized personnel and only to the extent necessary to provide technical support, respond to inquiries, resolve incidents, comply with legal obligations, or maintain Platform functionality.
You maintain ownership and control of your data. We do not access your content without your knowledge or request, nor do we sell or share your customer data for marketing purposes.
In the event of a confirmed security incident involving unauthorized access or breach of personal data, HiVoltEdge will notify affected users in accordance with applicable laws, including the timing and scope of exposure.
We encourage customers to use strong passwords, enable two-factor authentication where available, and maintain the security of their own environments when integrating or exporting data to third-party systems.
By using our Platform, you acknowledge and accept the inherent risks associated with transmitting and storing data electronically, and agree to notify us immediately if you suspect a security issue related to your account.
